FAQS

  1. How long does it take for my online order to be delivered? Delivery times can vary depending on various factors such as your location, shipping method chosen, and the availability of the product. Typically, we strive to process and ship orders within 1-3 business days, and the estimated delivery time will be provided during the checkout process. Please note that unforeseen circumstances like weather conditions or logistics issues may cause slight delays.

  2. What are the shipping options available?                                                     We offer a range of shipping options to accommodate your needs.       These options may include standard shipping, express shipping, or even same-day delivery in select areas. During the checkout process, you will be able to choose the shipping method that suits you best. Each shipping option may have different delivery timeframes and associated costs.

  3. How can I track the progress of my delivery?                                           Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Simply follow the provided link or enter the tracking number on our website's tracking page to get real-time updates on the status of your delivery. You can stay informed about the estimated delivery date and any potential delivery exceptions.

  4. What happens if I'm not available to receive my delivery?                              If you're not available at the time of delivery, the courier will typically make multiple delivery attempts or leave a notification for you to arrange a suitable delivery time. Alternatively, the package may be held at a local pick-up point for you to collect at your convenience. It's important to check the delivery carrier's specific policies or contact our customer service team for further assistance in such cases.

  5. What should I do if there is an issue with my delivered order?                      In the rare event that there is an issue with your delivered order, such as missing items, damaged products, or any other concerns, please contact our customer service team immediately. We will promptly investigate the matter and work towards a satisfactory resolution, which may include replacement, refund, or any other appropriate solution based on the circumstances.

Remember, if you have any additional questions or concerns regarding online deliveries, please don't hesitate to contact our customer service team who will be happy to assist you.